Returns & Exchanges

Due to the perishable nature of our crystal candies, Silky Gem does not accept returns or exchanges for food items once they have been shipped. If your order arrives damaged or incorrect, please contact our support team within 48 hours of delivery to arrange for a replacement or store credit.

Return Process

• 1.
  Inspect Your Delivery

  Carefully open your package upon arrival to ensure all handcrafted treats are intact and match your order details.

• 2.
  Document Issues

  If you notice any damage or errors, take clear photos of the shipping box, the product packaging, and the specific items in question.

• 3.
  Contact Support

  Email our customer care team at support@silkygem.com with your order number and the documentation within 2 business days.

• 4.
  Resolution Process

  Our team will review your claim and, if approved, will initiate a replacement shipment or issue a store credit at no additional cost to you.